Device Timeout

Event name	Device timeout
Meaning	Measured data was not received on the server side for longer than defined timeout limit.
Case 1	Behavior	Timeout for a certain period
Possible root cause	For wired devices: 1) A problem with the device power supply 2) A network problem between the server and the device For wireless devices: 1) A problem with device power supply 2) A network problem between the server and the gateway 3) A disturbance in the signal or a weak signal to the wireless devices
Action	1) Check to see if there are a any validation or maintenance work on-going, react according to the internal SOP's and check that the data was backfilled 2) Check the power supply and network of the gateway and/or devices 3) Check the signal strength of the wireless devices
Comment	If various wireless networks are running, make sure that the networks are not in conflict with each other.
Case 2	Behavior	Timeout remains
Possible root cause	1) The battery capacity is too low 2) No power supply 3) No network connection to the server 4) A device malfunction
Action	Check the device status (hardware, power supply, network connection, etc.).