License Expiry Process¶
The license expiry process is the following:
| 1 month prior to the end of the license date: | The message “The license will expire in xx days” will be shown in the browser when logged into RMS. |
|---|---|
| 10 days before expiry: | An E-Mail containing the account serial number, company name and admin login data is sent to the admin of the account. The same E-Mail is sent to [email protected]. This E-Mail is forwarded to the local representative from the Rotronic support team. |
| Upon expiry: | An E-Mail is sent to the admin of the account and to [email protected]. Within the browser, when logged into RMS, a popup “License expired, please contact [email protected]” will appear. The user has the possibility to add a comment and the user can then click on OK. Once OK clicked, the event will be documented in the audit trail. |
| After expiry: | Within the browser, when logged into RMS “Warning! Your license has expired, the system is now in read only mode”. |
| 10 days after expiry: | No new measurement values are sent to the cloud. An E-Mail will be sent to the admin of the account and to [email protected]. |
| 3 months after expiry: | The account will be disabled. An E-Mail will be sent to the admin of the account and to [email protected]. |
| >3 months after expiry: | Rotronic can manually delete the company if the license has expired for over 3 months. |