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Wireless logger is in timeout status and not recovering

An existing wireless logger is in timeout status and not recovering:

  • The timeout can be seen as an error in the system and audit trail.
  • The timeout time can be set under the device settings. The Rotronic recommendation is 4x the measurement interval.

Solution:

Check the audit trail for events prior to the timeout: Audit Trail Events Overview:

  1. If "measuring time not valid" appears: the battery is too low and needs to be replaced.
  2. If lots of "read out data" appear: the wireless communication could be causing issues: Wireless Installation - Hardware. A wireless monitoring can be setup: Wireless Installation - Software Settings.
  3. Push on the loggers button, the LED should blink:

push a wireless button

  1. Green states that all is working correctly.
  2. 1*Orange states that there is no communication with the gateway.

  3. 1*Orange states that the logger is in communication mode and is no longer connected to the software.

  4. 1*Red states that the battery is low.

  5. 2*Red states that there is a sensor alarm.

Based upon the audit trail and the status LED: change the battery (RMS-BAT only) or move the device closer to the gateway. The logger should reconnect, if not it can be reconnected manually.

Manual reconnection of the logger:

A manual reconnection of the logger can be carried out by carrying out the following steps:

Step 1 Push on logger button for >8 seconds:
push a wireless button
The LED should blink 3*Red: the logger is then unpaired.
Step 2 Once logged in to your company, click on "Tools" > "Setup":
RMS add a device step 1
Step 3 Under the device's menu, add your wireless device by selecting "New" > "Wireless device":
RMS add a device step 2
Step 4 Select the gateway from the menu. Click on "OK":
RMS add a wireless device step 1
Step 5 The software will search for the new wireless device.
RMS add a wireless device step 2
Step 6 Push once on logger button:
push a wireless button
The LED should blink >1*Orange: the logger is in pairing mode.
Step 7 RMS will find the device and based upon the serial number, will pull the previous settings that were previously configured:
RMS add a wireless device step 3
Step 8 Click on "OK" and the device is added to RMS.
RMS add a wireless device step 4
\		 Important:
Due to the existing status of the logger and open commends in RMS, it may be that the step 8 fails (Device Initialization Failed).
Push on the loggers button:
If the LED blinks >1*Orange, then start at step 2.
If the LED blinks anything else than >1*Orange, then start at step 1. \		 \ --- \
Important:
Due to the existing status of the logger and open commends in RMS, it may be that the step 8 fails (Device Initialization Failed).
Push on the loggers button:
If the LED blinks >1*Orange, then start at step 2.
If the LED blinks anything else than >1*Orange, then start at step 1.
Step 10 The LED should blink 1*Green: the logger is paired to again.
Step 11 The "timeout" error should end or will end on the next refresh.