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Emergency Management

Is an IT service continuity plan setup for all provided services?

  • Yes.

How often is the IT service continuity plan tested?

  • Annually.

Do Rotronic have an incident management process?

  • Yes.

Does the Rotronic incident managment process trigger a crisis activation?

  • Yes. If the incidendent is on the IT side, then 4Net has a crisis activation process that is carried out. There are several factors that can trigger a security incident to a critical security incident and to a crisis. Incidents are covered in the security incident process. Crisis is handled in the business continuity management process. Beside some other factors there is by example a greater outage with the need of a recovery which leads from incident to crisis.